Have you ever been called by a telemarketer who offers you the world, only to find out that its another world. When I was in retail sales many years ago we were sent to many training sessions that drove home the concept of “trading up by trading down”....
A while back I wrote about some great customer service I received while on vacation. Today I wanted to talk about poor service and its effect on business. Recently I preformed an acreage inspection for a fine couple. When I explained my fees they were a bit surprised...
Two weeks ago I was singing the praises of an Air Canada employee for her great customer service. This week I have to thank yet another Air Canada lady for getting me out of a bind I created. That’s right I made a mistake and it was a costly one. The long and...
Aug 8, 2011
I recently repaired a partially cloged washer fill line. It was a bit tight but with a bit of extra elbow grease it came apart. A total of 5 minutes allowed the homeowner to once again wash in cold water, AFTER 5 YEARS! I couldn’t help but wonder how much extra...
On a recent flight across the country I experienced some great customer service and thought I would acknowledge it here. In my business I try to be as professional as possible and the great service I received from Laurie on an Air Canada flight reminded me of just how...
Last night my area got hit real hard with a severe thunder storm. The power went off early and all the kids were out on the sofa staying close to mom and dad when the rumbling and light show got intense. At one point I had a small river flowing under my front door and...
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